Policies & Contact

Get in touch

Contact

Sonakase is a private, in-home omakase sushi dining experience — a personal chef who comes to your home and rolls course by course for you and your guests.

• Business: Sonakase — Private In-Home Omakase Sushi
• Service area: Gainesville, FL and surrounding areas

The best way to reach us — for questions, changes to a booking, or anything else — is through the contact form on our homepage. We respond to inquiries as quickly as we can.

What we offer

Services & Pricing

Sonakase provides private omakase sushi experiences hosted in your home. A chef arrives with everything needed and prepares nigiri and rolls to order in front of your guests. Packages are based on your guest count and the board you choose; full pricing is shown when you build your reservation.

• A flat $200 deposit is charged at the time of booking to reserve your date and time.
• The remaining balance is due on the day of the event, at the time of service.
• All prices are in U.S. dollars (USD). Payments are processed securely by Stripe.

To see live pricing and reserve a date, visit our booking page.

Cancellations

Cancellation & Refund Policy

We plan and source ingredients specifically for your event, so our cancellation policy is built around the $200 deposit that reserves your date.

Cancellations

• 7 or more days before your event:your $200 deposit is fully refundable. We’ll return it to your original payment method.
• Within 7 days of your event:the $200 deposit is non-refundable, as we’ve already committed time and sourcing to your date.

Rescheduling

Need to move your date? Just reach out through the contact form on our homepage. With at least 7 days’ notice we’ll do our best to move your deposit to a new available date at no additional charge.

Refund timing

Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. The event balance is only charged on the day of service and is not collected in advance.

If we cancel

In the rare event we must cancel (for example, illness or an emergency on our end), you will receive a full refund of your deposit, or we will work with you to reschedule at no cost — your choice.

The fine print

Terms of Service

By booking a Sonakase experience you agree to these terms. “We,” “us,” and “Sonakase” refer to the business; “you” refers to the person booking the event.

Booking & payment

• A booking is confirmed once the $200 deposit is paid. The deposit reserves your date and time.
• The remaining balance is due on the day of the event, at the time of service.
• Menu selections (your rolls) are chosen after the deposit is paid, from your confirmation page, and lock 72 hours before the event so we can source accordingly.
• Payments are processed by Stripe. We do not store your full card details.

Your responsibilities

• Provide an accurate event address, date, time, and guest count.
• Ensure reasonable kitchen or counter space and access for the chef to prepare and serve.
• Let us know of any allergies or dietary restrictions in advance so we can prepare safely.

Food safety

Our menu includes raw and undercooked seafood. Consuming raw or undercooked fish or shellfish may increase your risk of foodborne illness, especially for guests who are pregnant, elderly, very young, or have compromised immune systems. By booking, you acknowledge this and agree to inform your guests.

Liability

To the fullest extent permitted by law, Sonakase’s total liability arising from any booking is limited to the amount you paid for that booking. We are not liable for circumstances outside our reasonable control. These terms are governed by the laws of the State of Florida.

Changes

We may update these terms from time to time. The version in effect at the time of your booking applies to that booking.

Your data

Privacy Policy

We collect only what we need to arrange your event and keep in touch about it. We do not sell your personal information.

What we collect

• Contact details you provide: name, email, and phone number.
• Event details: date, time, address, guest count, and any notes or dietary information you share.
• Payment information, which is collected and processed directly by Stripe. We do not receive or store your full card number.

How we use it

• To confirm and fulfill your booking, send confirmations and receipts, and communicate about your event.
• To process your deposit and event balance through Stripe.
• If you opt in, to send occasional updates. You can unsubscribe at any time using the link in those emails.

Service providers

We share information only with the providers that help us operate — such as Stripe for payments and our email provider for confirmations and receipts. These providers process your information on our behalf and are not permitted to use it for their own purposes.

Your choices

You can request a copy of the information we hold about you, or ask us to delete it, through the contact form on our homepage.